Return & Refund Policy

Last updated: August 7, 2026

This Return & Refund Policy applies to purchases made from Techpod, operated by BETTER CHEER LIMITED.

30-Day Return Window

You may request a return within 30 days after receiving your order. This 30-day window is our standard returns period and does not limit any mandatory rights or remedies you may have under applicable consumer law, including rights relating to faulty, damaged, or incorrectly described goods.

For a voluntary return that is not related to a product quality issue, the item must be returned in the same condition in which it was received: unused, with any original tags or seals intact, and in its original packaging. You will also need the receipt or other proof of purchase. These condition requirements do not restrict any inspection or handling permitted by applicable law.

How to Request a Return

Before sending an item back, please contact us at sales@itechpod.com and provide your order number, the item you wish to return, and the reason for the return. If the item is damaged, defective, or incorrect, please also include clear photos or videos showing the issue.

If the return is accepted, we will provide return instructions. Returns sent without contacting us first may be delayed or refused where permitted by law.

Authorized returns should be sent to:

300 Spectrum Center Dr STE 820， Irvine CA 92618

This is the returns processing address. Please do not send an item to this address until you have received our return instructions.

Return Shipping Costs

Non-Quality-Related Returns

If the return is not caused by a product quality issue—for example, you changed your mind, ordered the wrong model or quantity, or no longer need the item—you are responsible for the return shipping cost.

We recommend using a trackable shipping service and keeping the shipping receipt until your return has been completed. Original outbound shipping charges will be refunded only where required by applicable law or where Techpod expressly agrees otherwise.

Quality-Related Returns

If the item is confirmed to be defective, damaged upon arrival, not as described, or different from the item you ordered, Techpod will be responsible for the reasonable return shipping cost.

Depending on your location and the circumstances, we may provide a prepaid return label or reimburse an agreed reasonable tracked return shipping cost. Please contact us before sending the item so that we can confirm the appropriate return method.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us promptly if an item is damaged, defective, not as described, or incorrect. We will review the information provided and arrange an appropriate remedy if the issue is confirmed.

Damage caused by misuse, accidental damage after delivery, unauthorized modification, improper installation, or normal wear and tear is not considered a product quality issue. This does not affect any mandatory consumer rights.

Exceptions

Unless the item is defective or applicable law requires otherwise, we may be unable to accept returns for customized or personalized products, gift cards, products marked as final sale where permitted by law, or sealed goods that cannot be returned for health, hygiene, or safety reasons once opened.

Please contact us before returning an item if you are unsure whether it is eligible.

Exchanges

If you would like a different item, please contact us first. Where appropriate, the quickest method may be to complete the approved return and place a separate order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds will be issued to your original payment method.

Where UK distance-selling cancellation rights apply, any refund required by law will include the cost of standard outbound delivery, but not any additional cost for an upgraded or express delivery option. We will issue that refund within the period required by law, which is generally no later than 14 days after we receive the returned goods or evidence that they were sent back, as applicable.

For other approved returns, we aim to issue the refund within 10 business days after approval. Your bank or payment provider may require additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact sales@itechpod.com.

Mandatory Consumer Rights

Nothing in this policy excludes, restricts, or replaces any mandatory consumer rights available under applicable law.