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Shipping policy

Last updated: August 7, 2026

This Shipping Policy applies to orders placed with Techpod, operated by BETTER CHEER LIMITED.

Order Processing

In-stock orders are normally processed within 1–2 business days, excluding weekends and public holidays. Processing time begins after payment and delivery information have been successfully verified and is separate from delivery time.

Pre-order and back-ordered items follow the estimated dispatch period displayed on the relevant product page when the order is placed. A product-specific dispatch estimate takes priority over the normal processing time. If a material delay occurs before dispatch, we will contact you using the details supplied with the order.

Shipping Destinations

We ship only to destinations for which a shipping option is available at checkout. The appearance of a country or region in the website selector does not guarantee that every address in that location is serviceable. If no shipping option appears for your address, please contact sales@itechpod.com before placing an order.

Shipping Methods and Charges

We currently offer tracked standard shipping. Our current standard rates are:

  • United States: free standard shipping.
  • Austria, Australia, Canada, France, Germany, Italy, Japan, New Zealand, Singapore, South Korea, Spain, Thailand and the United Kingdom: US$3.
  • Other eligible destinations shown at checkout: US$20.

International shipping is not automatically free based on order value unless a specific promotion is clearly displayed. The exact shipping method and charge available for your basket and delivery address will be shown at checkout before payment and will apply to the order.

Delivery Estimates

Delivery time varies by destination, carrier availability and customs processing. Any delivery estimate shown at checkout, in the order confirmation or in the carrier’s tracking information begins after dispatch and is an estimate rather than a guaranteed delivery date unless we expressly agree a specific date or period with you.

International or remote-area deliveries may take longer because of customs processing, peak periods, carrier disruption, severe weather or other circumstances outside our reasonable control.

For UK consumer orders, unless a different delivery date or period is agreed with you before the order is placed, we will deliver without undue delay and no later than 30 days after the contract is made. A product dispatch estimate is not, by itself, a guaranteed delivery date.

If we refuse to deliver, miss an agreed delivery deadline that is essential, or fail to deliver within an additional appropriate period requested by you, you may be entitled to cancel the order and receive a refund under applicable law. Your statutory rights remain unaffected.

Tracking and Delivery Issues

After dispatch, tracking information will be sent to the email address supplied at checkout. Tracking may take some time to become active after the carrier receives the parcel. If tracking has not updated or the parcel has not arrived within its estimated delivery period, contact sales@itechpod.com so that we can investigate.

Delivery Address

Please check that your delivery name, address and contact details are complete and accurate before placing an order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after dispatch.

Risk During Delivery

For UK consumer orders, the goods remain at our risk until you, or a person identified by you to receive the goods, takes physical possession of them.

If you independently commission a carrier that was not offered by us, risk passes when the goods are delivered to that carrier, to the extent permitted by applicable law. This does not affect any rights you may have against the carrier.

Taxes, Duties and Customs Charges

International orders may be subject to import VAT, customs duties or carrier clearance charges. Any amount collected by Techpod will be shown at checkout.

Unless checkout expressly states that these charges are included, additional amounts may be assessed by the destination country’s authorities or carrier and may be payable by the recipient where permitted by applicable law. Nothing in this paragraph transfers to the customer any tax, duty or charge that applicable law requires Techpod to collect or bear.

Please contact us before ordering if you need clarification for your destination.

Contact

For order or delivery enquiries, contact:

Email: sales@itechpod.com
Brand: Techpod
Operator: BETTER CHEER LIMITED
Business address: ROOM 5031, 5/F, YAU LEE CENTRE, NO. 45, HOI YUEN ROAD, KWUN TONG, KL, Hong Kong SAR China

This business address is not a return address. Please follow the authorised return instructions in our Return & Refund Policy.

Applicable Law

This Shipping Policy forms part of our Terms of Service and is governed by UK law as set out in those Terms. Nothing in this policy limits or excludes any mandatory consumer rights available under applicable law.